Adams Brown Recognized for Excellence in Client Service
Adams Brown, a leading regional CPA and business advisory firm, has won the 2023 Best of Accounting award for superior client service from ClearlyRated.
ClearlyRated’s Best of Accounting award recognizes public accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by its clients through a third-party survey. In November 2022, Adams Brown asked clients to participate in a survey to gather feedback.
When asked how likely respondents would be to recommend Adams Brown to a friend or colleague, 76.2% responded with 9 or 10 out of 10, significantly higher than the industry’s average of 50% in 2022. In addition, the firm received a Net Promoter Score (NPS) of 67%, crushing the industry average of 39% in 2022.
“Our high satisfaction scores reflect our genuine care for our clients,” said Brian Staats, Managing Partner of Adams Brown. “Every time we survey our clients, we learn something new, opening doors to innovation and fresh thinking. We are committed to going above+beyond for our clients and meeting the high standards we set for our services.”
In today’s business landscape, honest performance feedback from clients is essential to the success of any company. This survey is part of a larger initiative to gather feedback and implement changes to benchmark and build upon the Adams Brown client experience.
“These firms have demonstrated a remarkable commitment to delivering amazing experiences, despite another year of upheaval and macroeconomic uncertainty,” said ClearlyRated’s CEO and Founder, Eric Gregg. Hats off to these service leaders – it’s truly an honor to recognize and celebrate their achievements.”
What Adams Brown Clients Are Saying
“Deep and knowledgeable expertise by people who care and are responsive.” -B&C Specialty Products
“They are always prompt, courteous, professional and knowledgeable whenever I have any questions or concerns.” -Davis Engineering Service
“The people who work at Adams Brown are very knowledgeable and easy to talk to.” -K&T Liebl, Inc.
The full list of Best of Accounting honorees for 2023 can be found here.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality client and employee experience. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.